What if I need to cancel because of an emergency or unavoidable circumstance?

Depending on the type of reservation you made, you may be entitled for a full refund if you cannot attend your activity. Have a look at your confirmation email to understand the type of reservation you made, and how to file a case for a refund.

Refundable bookings

If you are unable to attend the Booking due to any of the covered reasons and have the required evidence, you may be entitled for a full refund. Please consult our refundable terms and conditions for more details.

Non refundable bookings

Non refundable bookings are final and may not be refunded in any case.

What to do next

If you've confirmed your circumstance meets the requirements above, follow instructions provided in your booking confirmation email. A dedicated team will guide you through the steps, which will include submitting any required documentation and waiting for the team to review your case. Claims must be submitted within 60 days after the experience.


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